Commitment to Quality
At H&H we understand that on-time delivery of quality material is what keeps our customers’ machines running with parts flowing through their operation, which is why we focus on total value. What good is a cheap price if the steel is not there when you need it, or it does not meet your specifications? Downtime costs money and our focus at H&H is competitively priced compliant steel, delivered on-time, every time.
Our quality control group at H&H is determined to get it right for you. We routinely meet with our customers to discuss challenging jobs and what can be done to fine tune material for success. We pride ourselves in being more than just a material supplier, but a partner who helps through the whole process so that both companies can be successful.
H&H is an ISO 9001:2008 certified company. Adherence to robust procedures ensures quality for our customers. Beyond these procedures is a team of dedicated employees who implement these procedures, believe in our goals and strive for improvement. A culture of quality is what makes H&H successful in our ultra-competitive marketplace.
Quality starts with buying the best steel for an application. At H&H we start with prime material ordered to a specific grade. Each coil is received with mill certifications, ensuring that what we bought is what we receive, process and deliver. Buying this way negates the need for an in-house laboratory for material testing. However, we know that occasions arise when there is a need to dig deeper or to verify mill information, as an example, for PPAP purposes. For this reason, H&H works with a locally owned A2LA certified laboratory. We can quickly get a variety of material testing done to suit the needs of our customers.
As a certified minority business, H&H must be committed to serving our diverse customers, employees and suppliers. Therefore, we are committed to building relationships within our community through the development and engagement of certified minority, women, disadvantaged and small business enterprises as potential suppliers. We are proactively seeking certified diverse suppliers. Please contact us today about opportunities to partner with H&H Metal Source.
Concern for the environment has changed the way we work, live and play. At H&H we strive to find ways to minimize our impact on the environment. We will continuously seek to improve environmental performance by reducing waste, raising awareness and encouraging participation with our employees and vendors. We will also monitor our progress and review our performance annually.
Our Quality Objectives
Maintain or Exceed 98% On-Time Delivery
Product Conformance greater than 99.5% of pounds shipped
Serving West Michigan with flat rolled carbon steel since 1992
H & H Metal Source
1909 Turner Avenue N.W., Grand Rapids, Michigan 49504 (616) 364-0113 • Fax (616) 364-0904
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